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Understanding Deposit Issues After Changing or Removing Your Limit
How to Change Your Deposit Limits
You’re welcome to request a change to your deposit limit at any time. Our goal is to help you enjoy your gaming experience while always supporting responsible play. Please keep in mind that there are waiting periods for certain limit changes.
How Decreasing Your Deposit Limit Works
- Requests to decrease your deposit limit take effect immediately.
- Example: Lowering a $200 Daily Deposit Limit to $100 will apply as soon as you confirm the change.
- Note: Any deposits made before adjusting your limit will count toward the new, lower limit.
How Increasing or Removing Your Deposit Limit Works
- Requests to increase or remove a deposit limit take effect after the selected time period has passed.
- Example: If you change your daily limit on Monday at 12:00 p.m., the new limit becomes active Tuesday at 12:01 p.m.
- The exact date and time when the increase or removal takes effect will be shown to you on screen once you confirm your change.
*IMPORTANT NOTE: Customer Support cannot override or expedite your limit changes.
Learn More About Responsible Gaming
For additional information on our Responsible Gaming policy and tips for staying in control, please visit: https://play.monopolycasino.ca/account/responsible-gaming.
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