How to Change Your Loss Limit

You’re welcome to request a change to your Loss Limit at any time! We want all our players to enjoy their gaming experience responsibly and within their comfort levels. Waiting periods apply to certain limit changes to help promote Responsible Gaming.

How Decreasing Your Loss Limit Works

• Requests to decrease your Loss Limit take effect immediately.
• Example: If your current Daily Loss Limit is $500 and you lower it to $300, the new limit will apply as soon as you click ‘Confirm’.
• Note: Any losses already incurred will count toward your new limit.

How Increasing or Removing Your Loss Limit Works

• Requests to increase or remove a Loss Limit will take effect after the current limit period has passed.
• Example: If you change your daily limit on Monday at 12:00 p.m., your new limit will become active on Tuesday at 12:01 p.m.
• The exact date and time for any change will be displayed on screen upon confirmation.
• Important Note: Customer Support cannot remove, edit or override any limits set in place.

For more information on our Responsible Gaming policy, visit: https://play.monopolycasino.ca/account/responsible-gaming. 

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BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)