Having trouble getting your games to load? Let's walk through a few quick steps to get you back in the action!

We're sorry you're running into this. In most cases, game loading issues come down to your location, your connection, or your browser/app, and they're usually quick to fix.

First, check your location. Casino games are only available when you're physically located in a province where casino play is offered. Right now, that includes Ontario and Alberta. If you're outside of these provinces, the games will not load.

Already in Ontario or Alberta? If so, the issue can be caused by cached data or a weak internet connection. Here's what to try:

• On desktop: Clear your browser's cache and cookies.
• On mobile: Uninstall and reinstall the app.
• On both: Make sure your browser or app is updated to the latest version for the smoothest performance.

What If the Loading Bar Gets Stuck?

A slow or unstable internet connection may cause the loading bar to freeze. Clear your browser cache or reinstall the app and try again.

How Do I Check My Internet Speed?

Search online for “Speed Test” to quickly measure your connection speed. Slow speeds or ongoing network maintenance can affect game loading times. It’s also a good idea to check your router or modem—try power cycling it by switching it off for 15-30 minutes and then turning it back on.

Need help? If you’ve tried all of the above and the issue persists, or have any questions, we're available 24/7 and here to help!