We understand you’re excited to start playing, and we appreciate your patience while we review your account. Occasionally, accounts may be placed under review as part of our commitment to keeping MONOPOLY Casino * Sportsbook safe, fair, and compliant.

Common Reasons for Account Review

Here are some of the most common reasons your account may be under review:

• Security Check
  We noticed activity that may be unusual—such as a new device, location, or login pattern. This is just a precaution to confirm it's really you.
• Verification Requirements
  We may need documents to verify your identity, address, or payment method. This is a standard KYC (Know Your Customer) step required by regulators.
• Payment Review
  Recent deposits, withdrawals, or changes to payment methods may trigger a brief review to ensure everything is processed correctly and securely.
• Responsible Gaming Limits
  Your account may have triggered a review based on self-exclusion rules, deposit limits, or other responsible gaming safeguards.
• Gameplay or Bonus Review
  If your betting or bonus activity appears outside normal patterns, we may review it to ensure fair use and adherence to promotional terms.
• Account Sharing or Access Concerns
  If we detect multiple devices, IPs, or users accessing your account, we may pause it to confirm it's being used by the rightful owner.

What to Do Next

In most situations, we’ll email you about any next steps or additional information we need. If you haven’t received a message and want more details, our team is available to assist you 24/7.

Our Commitment to You

Account reviews are part of our commitment to keeping your account safe, promoting fair play, and meeting responsible gaming standards. We appreciate your patience and understanding.

Need help? We're available 24/7 and here to help!