How do I Self-Exlcude?
Taking a break is a strong and positive step. If you feel it’s time to take control of your play, support is available.
Ontario patrons have two self-exclusion options:
- BetGuard Centralized Self-Exclusion – applies across all Ontario-regulated operators
- MONOPOLY Casino & Sportsbook Self-Exclusion – applies to your account only
Option 1: BetGuard – Centralized Self-Exclusion (All Ontario Operators)
BetGuard is Ontario’s centralized self-exclusion program managed by iGaming Ontario (iGO).
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure.
BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY CASINO & SPORTSBOOK.
BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).
How to enroll in BetGuard
- Visit BetGuard.ca
- Create your BetGuard profile
- Confirm your identity
- Select your preferred exclusion period:
- 6 months
- 1 year
- 5 years
- custom term
- Complete the confirmation steps to finalize enrollment
Option 2: MONOPOLY Casino & Sportsbook (Account Only)
If you would like to self-exclude from MONOPOLY Casino & Sportsbook only, you may use the self-exclusion tools available within your account.
How to self-exclude through MONOPOLY Casino & Sportsbook
- Log in to your account
- Click the Menu button (top right corner)
- Scroll to Play Responsibly
- Select Safer Gaming Tools
- Choose Self-Exclusion
- Select your preferred exclusion period:
- 6 months
- 1 year
- 5 years
- Review your selection and click Next
- Click Confirm
If you need assistance locating this feature or completing the steps, our team can help guide you.
Email: support@on.monopolycasino.ca
Please note: This option applies only to your MONOPOLY Casino & Sportsbook account and does not automatically apply to other Ontario-regulated operators.
What Happens Once Self-Exclusion Is Active?
Once your exclusion is active:
- your account will be closed or suspended
- you will not be able to log in
- you will not be able to create new accounts during the selected term
- you will no longer receive marketing or promotional communications
If enrolled through BetGuard, the exclusion applies across all Ontario-regulated operators.
If enrolled through MONOPOLY Casino & Sportsbook Self-Exclusion, the restriction applies only to MONOPOLY Casino & Sportsbook.
How Long Does It Last?
Available exclusion periods include:
- 6 months
- 1 year
- 5 years
- custom term (BetGuard)
Please note: Self-exclusion remains in effect for the full selected term and cannot be canceled early.
What Happens to My Balance?
If you have remaining funds in your MONOPOLY Casino & Sportsbook account, please contact Support for assistance with withdrawal options.
Eligible balances may be returned to your verified payment method or issued by check where applicable.
Need Additional Support?
BetGuard
- Website: BetGuard.ca
- Call: 1-833-776-7171 (toll-free)
ConnexOntario (24/7 Confidential Support)
- Website: ConnexOntario.ca
- Phone: 1-866-531-2600
MONOPOLY Casino & Sportsbook
- Email: support@on.monopolycasino.ca.
BetGuard
BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).