What to Expect During Self-Exclusion

We understand and fully respect your decision to enroll in the Self-Exclusion Program. Taking this step is an important way to prioritize your well-being, and we’re here to support you throughout the process.

What Happens During Your Self-Exclusion Period

• You will not be able to collect any winnings from wagers or recover any losses.
• Complimentary gifts, services, or other items of value from MONOPOLY Casino & Sportsbook will not be available.
• Your account cannot be reopened, and you will not be able to participate in any games at online gambling sites within your jurisdiction during the self-exclusion period.

How to Reopen Your Account After Self-Exclusion Ends

• Once your self-exclusion period has ended, contact our Customer Service team when you’re ready to return.
• We have access to the Self-Exclusion database and will verify your removal status, which typically takes 7–10 business days.
• Once your status has been verified, your account will be reopened, and you will receive notification.

Need help? We are here 24/7 and happy to assist!

BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free).