Closing Your MONOPOLY Casino & Sportsbook Account

We’re sorry to see you go. If you wish to close your account, simply contact our 24/7 Customer Support Team.

How to Request Account Closure

You can request to close your account by:

• Emailing us at support@on.monopolycasino.ca 
• Using our friendly Live Chat service

Once your request is received, your account will be closed immediately and you’ll receive a confirmation email.

We Value Your Feedback

We truly appreciate hearing your thoughts before you go. If there’s anything we could improve or a reason you’d like to share, your feedback helps us make MONOPOLY Casino & Sportsbook better for everyone.

Pause Your Account

If you don’t want to close your account permanently, you can use the Account Cool Off option. This allows you to take a break for a fixed term between 1 day, 1 week, 1 month, 2 months and 3 months. Simply set this up from the Responsible Gaming page. Once set, a Cool Off period cannot be ended early.

Account Balance and Funds

Please withdraw any remaining balance from your account before requesting closure, as you won’t be able to access the account once it’s closed. If your account is already closed and there are still funds remaining, our Customer Service team can help you retrieve your money—just reach out to us.

Learn More and Get Support

For more information on our Responsible Gaming policy and tips for staying in control, visit our Responsible Gaming page or connect with our Support Team anytime. 

Need help? We're available 24/7 and here to help!

BetGuard

BetGuard lets you opt out of all regulated online gambling in Ontario. It’s your decision and it’s both simple and secure. BetGuard is available to those 19 or older. A player account is not required. Enrolling in BetGuard is separate from any self-exclusion you may have arranged directly with MONOPOLY Casino & Sportsbook. BetGuard is a player support tool provided by iGaming Ontario, an agency of the Government of Ontario. If you have any questions, visit BetGuard.ca or call 1-833-776-7171 (toll-free)